Director of Spa and Wellbeing
The Director of Spa and Wellbeing at Market Square Towers will lead Vivo, our new Spa/Wellness Living facility and initiative, reporting directly to the General Manager, and will be responsible for developing and executing lifestyle programming for residents of Market Square Towers, their guests, and the local community. The Director will work with General Manager and Residence Service Team to continually evolve and grow the wellness living offerings, promote Vivo to the surrounding community and act as an ambassador of Market Square Towers.
- Salaried, exempt, supervisory position.
- Primarily responsible for supervising all areas of Vivo Spa and Wellness, including its programs, services, facilities, and staff, while overseeing operations and the delivery of services for the Spa, Recovery Zone, Fitness Studio and Spa-To-Go.
- Supervises the Spa Manager, Spa Hosts, Attendants, Providers and Third-Party Staff.
- Readily handles all guest communication and communicates solution/resolution to appropriate manager.
- Participates in the day-to-day operations, remaining highly visible for guests and staff.
- Reports to the General Manager
Market Square Tower is a residential luxury high-rise apartment building in downtown Houston, Texas. It was completed in early 2017 and has 43 floors with 463 apartment units. One of the most iconic amenities at Market Square Tower is a glass-bottom infinity pool that cantilevers over the edge of the tower, giving residents the sensation of swimming in the sky 500 feet above street level. Market Square Towers also has a billiards room, poker suite, indoor basketball court, virtual golf simulator, movie theatre, Sky gym with state-of-the-art fitness equipment, Sky studio with virtual class offerings, and the Sky room with private dinner and bar services. Other amenities include a world class restaurant, Georgia James Tavern, a pet spa and hotel, Unleashed Retreat, and, of course, the Vivo Spa & Wellness Center, which is slated to open in early 2022
Skills and Requirements
Ideal attributes and qualifications:
Three to five years management experience, preferably at a resort or health facility.
Four-year college degree.
Experience in structuring and implementing lifestyle activities, programs, and packages.
Knowledge of professional spa services and treatments.
Familiarity with operating departments to include spa, fitness, F&B, and retail.
Experience with reporting, budgeting, and forecasting.
Effective leadership skills and a strong work ethic.
Excellent customer service skills.
Energetic, enthusiastic, and motivational.
Professional manner, discretion, and appearance.
Excellent communication (verbal and written), organizational, and business skills.
Ability to show initiative and make decisions.
Experience in state and federal health and safety compliance.
Professional, effective demeanor and ability to maintain Vivo standards of excellence in guest service.
Ability to work with a variety of people, remain calm and professional during stressful situations, and be able to analyze and resolve guest- and/or staff-related problems.
Collaborate with General Manager and Ownership to develop and oversee the annual budget, including financial, operational, and guest satisfaction targets.
Collaborate with General Manager, Residence Service Team, and the sales team to create operational and wellness strategies to continuously enhance the experience while also generating a positive return on investment.
Oversee spa as a business unit, achieving goals associated with revenue, guest satisfaction, and staff satisfaction, while also expanding wellness offerings.
Work closely with sales team to implement and activate a strategic plan for Market Square Towers to drive utilization and revenue from residents and outside guests.
Develop and implement ongoing growth of an elevated wellness program based on industry trends and guest requests.
Serve as a liaison, leader and wellness expert who proactively and consistently engages with managers, staff, and guests to keep wellness living top-of-mind.
Foster a culture and attitude of innovation, continuous improvement, and forward thinking as it relates to wellness goods and services.
Manage and analyze payroll and operating budgets.
Facilitate weekly operations meeting.
Analyze financial data, departmental utilization reports, revenue statistics, making logical decisions based on the applicable and available data.
Orchestrate, review, and maintain all 3rd Party partner contracts.
Develop, train, and mentor all team members.
Coordinate activities with the Residence Service Team.
Attend required Market Square Towers staff meetings.
Participate in decisions relating to employment and retention.
Participate in new-hire orientation.
Conduct bi-annual (at minimum) mandatory all-staff meetings.
Conduct performance reviews for all spa staff.
Monitor and review all media events and public relations.
Oversee the guest comment card response communications.
Overall responsibility for service experience. Lead, motivate, and empower staff to provide excellent levels of service through ongoing training and a focus on the continuous improvement of service standards.
Monitor and consistently walk through all spa, fitness, and wellness areas, to ensure they are well-maintained, clean, and functioning properly.
Inspire a guest-service culture to deliver profound experiences, impacting both staff and guests.
Display hospitality-led leadership, exemplifying excellent customer service, and creating a positive atmosphere for all guest and team member relations.
Communicate, implement, and enforce clear and consistent guidelines for all aspects of service excellence.
Foster a culture and attitude of innovation, continuous improvement, and forward-thinking as it relates to the growing appetite for wellness goods and services.
Some of the benefits include:
Excellent health insurance program
Paid vacation days